DD99 Terms & Conditions — Please Read Before Using

Dd99 (hereinafter referred to as the "Platform" or "we") is an internationally licensed online gaming and Sports Betting service. These Terms & Conditions apply to all users of the platform — whether accessed via website, mobile app, or any other device.

It is your responsibility to read and understand these Terms & Conditions. If you disagree with any part of them, we ask that you discontinue use of dd99. dd99 reserves the right to update these Terms & Conditions at any time without prior notice — changes take effect immediately upon publication.

To open an account at dd99, the following conditions must be met:

• You must be 18 years of age or older.
• You must register using your accurate and truthful personal information.
• Only one account per person is permitted.
• A valid phone number and email address are required.
• Accounts cannot be transferred to a third party.

KYC Verification

For security purposes, dd99 may request identity verification (KYC) at any time. You may be asked to provide a copy of your national ID, passport, or driving licence. Withdrawals may be held until KYC is completed.

All financial transactions on dd99 are processed securely using encryption. The following payment methods are currently accepted:

• BKash — Deposit & Withdrawal
• Nagad — Deposit & Withdrawal
• Rocket — Deposit & Withdrawal
• Bank Transfer — Withdrawal
• Cryptocurrency — Selected Methods

Deposit Limits

Minimum deposit: ৳500. The maximum daily deposit limit depends on your account verification level. All deposits are credited to your account instantly in most cases.

Withdrawal Process

Withdrawal requests are normally processed within 24 hours. However, additional time may be required if KYC verification is pending or suspicious activity is detected. Withdrawals can only be made using the same method used for the original deposit.

Dd99 regularly offers a range of bonuses and promotions. Each bonus comes with its own terms that must be followed. General bonus rules are outlined below:

• The welcome bonus is available to new members only.
• Each bonus has a specific wagering requirement.
• Bonus balance cannot be withdrawn directly — it becomes eligible for withdrawal only after the required wagering amount has been met.
• Claiming the same bonus more than once is not permitted.
• Dd99 reserves the right to modify or cancel any bonus at any time.
• If bonus abuse is proven, the account may be suspended.

Loyalty Points

Earn loyalty points on every bet. Points can be redeemed for cash or free spins. Expiry dates are listed on the promotions page.

All games on the dd99 platform operate using internationally certified Random Number Generator (RNG) technology. Every game outcome is completely fair and based entirely on chance.

• The RTP (Return to Player) rate for each game is listed on its game page.
• In the event of a technical issue during a game session, dd99's decision will be considered final.
• Any dispute regarding game results must be reported to support within 24 hours.
• If a game is interrupted due to a loss of internet connection, the matter will be reviewed by the support team.

Sports Betting

For both live and pre-match betting, the odds at the time a bet is placed are final. Bets will be refunded if a match is cancelled or rescheduled. Specific rules apply to cricket and football — full details are available on the Sports Betting page.

Dd99 believes gaming is for entertainment — not addiction. We place the highest importance on the mental and financial well-being of every player. To support this, our platform includes a number of protective measures:

• Deposit Limit: Set a daily, weekly, or monthly limit.
• Session Timer: Track how long you've been playing in a single session.
• Cooling-Off Period: Temporarily suspend your account.
• Self-Exclusion: Option to permanently close your account.
• Reality Check: Periodic reminder notifications.

If you feel that gaming is getting out of your control, please contact our Responsible Gaming Visit the page or contact support.

Dd99 reserves the right to temporarily or permanently suspend an account in any of the following circumstances:

• Registering with false information.
• Operating multiple accounts.
• Abuse of the bonus system or any attempt at fraud.
• Hacking, cheating, or software manipulation.
• Suspicious activity indicative of money laundering.
• Threatening or abusive behaviour toward other users.
• Use of an account by a person under 18 years of age.

Dd99 stores users' personal information with the highest level of security. We use SSL encryption and multi-factor authentication. Your data is never sold to third parties.

To learn more about how we collect and use your information, please see our Privacy Policy read it. By registering, you also agree to our Privacy Policy.

Account Security

Keep your password and login credentials confidential. Do not allow anyone else to access your account. If you notice anything suspicious, change your password immediately and contact support.

If you have a dispute or complaint, please reach out to us first via live chat or email. We typically resolve all complaints within 72 hours.

• Complaint deadline: within 30 days of the issue occurring.
• Relevant transaction details must be submitted for any financial dispute.
• In game-related disputes, the game provider's logs will be treated as the final and definitive record.

Dd99 reserves the right to amend these terms and conditions, in part or in full, at any time. Any changes will be posted on the website and may also be communicated via your registered email or phone number.

Continued use of the platform after any changes have been made will be considered your acceptance of the updated Terms & Conditions. We recommend checking this page regularly.